Delivery and returns

Delivery

Stock items will be despatched within 2 working days. Express delivery may be available on some items so please contact us if you require your jewellery sooner.
Made to order jewellery requires a three week lead time.

Please be aware that all deliveries will require a signature, so please bear this in mind when giving your delivery address. If you need the item(s) urgently, please email me and I will try and accommodate you.

Delivery time applies for working days only and excludes the Scottish Isles, Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and some areas of Scotland where delivery may take slightly longer.

If an item is made-to-order, next day delivery is from when the item is finished.
Free standard delivery is available on all UK orders.

Prices do not include any import duties, sales taxes or other import costs so you should check if these apply to you.

Packaging

Your Rosie Priestley jewellery will be sent to you securely packaged in a beautiful branded box. All my packaging is made from FSC or recycled sources where possible. See my ethics page for more information.

Returns

I hope you love your Rosie Priestley jewellery but if you’d like to return something it couldn’t be simpler. Please email me with your name, address, order number and reason for return and I’ll send you a pre-paid returns label. For me to be able to process a refund, your items must be returned in their original packaging and unworn condition within 14 days of receipt. I’m able to accept returns on earrings if they’re returned unworn.

I cannot accept returns on personalised or made-to-order items unless they were received faulty. Anything I consider to have been damaged by misuse cannot be refunded.

Refunds

Upon receipt of the items, you will be credited with the cost of the goods minus the return delivery charges. I endeavour to process returns as quickly as possible but please allow up to 14 days for your refund to be issued. Refunds will be credited to the original payment method.

Faulty items

If your Rosie Priestley jewellery is faulty you must contact me within 7 days of receipt and I will replace or repair it upon its return. If I no longer produce the item I will offer a full refund. Unfortunately, anything I consider to be damaged by misuse cannot be replaced or refunded.